Technical Support Specialist

Technical Support Specialist

Vacancy expired!

Please send resume in WORD format should you be interested in the following Technical Support Specialist position located in Dallas TX and Houston TX. Salary for this position is 55-65K and awesome benefits. If you are not interested, please send along to your colleagues as we do pay referral fees.

Location: (1) position in Dallas, (1) position in Houston
Term: Full-time, Direct-hire
Sponsor/Transfer Visas: NO
Bachelor’s degree required: NO
Salary: 55-65K
Work environment: 100% in the office

HIGLIGHTS:
Law Firm experience highly preferred
3+ years Level 2 desktop support experience
Video Conference Support
Desktop/Laptop Hardware support
Operating Systems Support
Application Support

This non-exempt position is responsible for providing desk-side hardware and software support, video conference support and basic network support to attorneys and staff. This individual will also support a variety of wireless and handheld devices.

Essential Duties
Hardware and software setup and support including handheld devices.
Video Conference support. This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.
Analyze/resolve problems with desktop/laptop hardware, OS, & applications software.
Basic software troubleshooting on the applications used at the firm including but not limited to: Microsoft Office Suite, Internet Browsers, Accounting, PDF, Contact Management and the firm’s Document Management System.
Printer, scanner, video conferencing and projector support.
Assist Network Engineers in troubleshooting onsite issues.
Understand user application needs and growth of our Firm’s application offerings.
Communicates appropriately regarding resolution and ensures that the appropriate documentation is completed after each incident.

Other Duties
Assist with hardware inventory including laptop checkout duties.
Assist laptop users with remote “road warrior” skills, such as use of remote desktop and VPN access.
Create and update tickets using the HelpDesk ticketing database.
Assist with maintaining IT inventory.
Point of contact for IT Network Engineers.
Maintain positive and professional relationships with staff and approved vendors.
Provide on-call and afterhours support as needed.
Perform other related duties as needed or assigned.
Reporting Relationship
The Technical Support Specialist reports to the Technical Support Supervisor.

Qualifications
Knowledge/Experience
The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications. Should have extensive knowledge of Windows OS; computer hardware and software. Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices. Three or more years of experience in an IT HelpDesk or support environment required. Three or more years of Level 2 desk-side support experience is desired. Law firm experience preferred.

Skills
The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must. Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision.

Education
The Technical Support Specialist must possess a high school diploma. A+ certification and some college are preferred.