Director, Robotic Process Automation

Director, Robotic Process Automation

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Overview

Who we are

Imagine working in a place where

continuous improvement and

innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the

entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to

better serve the needs of our customers.

Today we are

redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to

come make history with us.

How we lead

At 7-Eleven we are guided by our

Leadership Principles.

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Act Like an Entrepreneur

Have an "It Can Be Done" Attitude

Do the Right Thing

Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Our mission is to provide our customers convenient, immediate consumption products and services when, where and how they want. Technology is the key enabler of this mission. This newly created role will report to the VP, IT Strategy and Governance. The role is responsible for partnering with 7-Eleven leadership and various cross-functional teams to identify opportunities and develop solutions that can address gaps in processes and technology and improve current performance through automation technologies.

The Director will be responsible for supporting the execution and development of process automation solutions by managing program activities, governance processes, metrics and measurement to ensure best in class approach to solutions delivered. This role will be responsible for executing and maintaining a sustainable and scalable RPA program including, but not limited to the identification and prioritization of 'bot' use cases, development and deployment as well as maintenance and monitoring. This role will also be responsible for the thought leadership on industry evolution, identifying new applications for automation technologies.

The Director of RPA will champion automation across 7-Eleven business and build and retain a team of experienced professionals with the capabilities to deliver the Automation Strategy. We expect you to be passionate, challenge the status quo and lead by our values. You will exemplify excellence in leadership in technology. You must be a courageous leader who can lead through ambiguous situations.

Responsibilities

Robotic Process Automation Strategy

• Develop a short and long-term RPA vision and strategy to implement both operational "quick wins" as well as a continuous and sustained process for an increasing digital workforce.
• Develop and participate on the RPA Governance Board and lead the Robotics Process Automation COE which is responsible for RPA demand management.
• Identify and drive process "quick wins" by conducting automation feasibility studies, including benchmarking, to identify and prioritize opportunities for quick operational improvements through automation.
• Remain informed of industry trends in RPA, artificial intelligence and machine learning methods and new techniques, adapting and borrowing from best practice as required to increase the portfolio of automation tools used within 7-Eleven.

RPA Implementation

• Provide expertise, tools and techniques to help functional teams implement RPA solutions.
• Launch and scales up a demand management and business value delivery capability. This capability should include a structured process for identifying repeatable and rule- based activities that can be automated, an evaluation process for determining a level of fit and financial/business benefit of opportunities and a process for vetting, sequencing and prioritizing automation candidates.
• Develop RPA process design and blueprint which includes decomposing and documenting detailed "as is" process flows, developing target solutions and end state design and developing an implementation roadmap for prioritized processes.
• Build, deploy and support a growing digital workforce including coding and deploying robotic solutions for identified processes, maintaining and reprograming bots regularly as processes or systems parameters change and embed continuous improvement and RPA innovation across the business.
• Pilot efforts in a single process group, then scales up across the rest of the organization.
• Monitor expenditure against approved levels, investigates and justifies significant variances to ensure effective performance and cost control.
• Ensures compliance with regulatory requirements

Additional Responsibilities

• Own all aspects of the execution of each 'bot' use case. Including collaborating with process owners to gather and analyze as-is and to-be RPA processes, translating requirements into process improvement and process re engineering, overseeing development and testing and working with the appropriate functional stakeholders to successfully implement and demonstrably improve the process.
• Responsible for change management within the 'bot' environment - including but not limited to capacity optimization.
• Report and track success metrics on a regular cadence.

Qualifications

EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 7+ years
YEARS OF MANAGEMENT EXPERIENCE: 5+ years
CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:
You will possess a personality and outlook that is visionary, enthusiastic, energetic, with a "Can Do" attitude. You will
be open minded, hands on with a willingness to lead by example and able to conduct rigorous and robust conversations at executive leadership level.

• Proven experience ensuring roadmap execution goals are achieved and able to balance both the short- and long-term strategy.
• Excellent leadership skills. Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels.
• Strong communicator who knows how to translate analysis into business insights, and communicate objectives, plans, status and results clearly
• Solutions-oriented, with a track record of identifying and implementing creative solutions
• Excellent communication skills, including business writing and presentations
• Experience in Automation tools such as Automation Anywhere, Blue Prism, and/or UI Path with Task Bots and Meta Bots
• Ideally possess a varied toolkit of programming skills in many languages and/or understand not only BOT configurations but the overall infrastructure of RPA solutions
• Experience working in an agile environment (e.g. user stories, iterative development, etc.)
• Strong problem solving, synthesizing, and analytical skills
• Demonstrated superior business process, project management and organizational redesign experience.
• Experience in managing a cross-discipline team and working in a highly matrix environment across many different businesses and IT leadership in an environment of competing interests
• Self-motivated with a process improvement mindset and the ability to understand the big picture, but also break that down into smaller actionable steps
• Advanced knowledge of RPA (strategy, deployment, maintenance, and support). Hands on implementations with RPA technologies
• Knowledge of other languages like C#, .NET, Java, etc
• Change Management leadership skills required
• Expert level facilitation and executive communication (written and verbal) skills required
• Any process optimization background (LEAN, Sig Sigma) is a plus
• Strong fluency in Microsoft PowerPoint
• MBA/Post Graduate degree is a plus

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