Requirements: · Strong diagnostic and problem-solving skills o Active listening and analysis to identify issues or problems o Research and creativity to identify a solution to the issue or problem o Ability to communicate resolutions in a simple, easy to understand manner · Communication skills o Verbal and written – via phone, email, chat, etc. § Must be able to clearly communicate instructions and current tasks § Must be able to describe technical items to non-technical users · Multi-tasking skills o Ability to help a team member or customer real-time while performing other tasks · Passionate about customer support · Attention to detail – good organizational and time management skills · Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation Education and Experience: · University degree in Information Technology or related field preferred · 3+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred · Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.) · Certifications are highly recommended – (i.e., CCNA, CCNP, JNCIA, JNCIS, JNCIP, etc.)
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
