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Description
Work with the departmental managers to understand the current processes and systems.
Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.
Recommend process changes/system modifications to streamline and automate a business process.
Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.
Define high-level goals and road map associated with their project.
Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.
Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.
Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.
Facilitate/present the initial training sessions for a particular process.
Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.
Communicate status of the project to senior management.
Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.
Data validation and report development
Requirements
Risk Mitigation Strategies, Data Validation
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