Hi We have an immediate Openings with Our Direct Client for a long term Contract position Job Title: Program Manager /DesignOps Manager Location: Irving,TX Duration: 12+ Months PROJECT DESCRIPTION/JOB SUMMARY Candidate will be focused on establishing processes and measures that optimize people, process, and the craft of UX, in order to amplify UX’s value and impact at scale, so team members can focus on architecture, design and research. KEY RESPONSIBILITES AND DUTIES Success in this role revolves around three key tenets of understanding:
Understanding the users’ perspective
Design governance and working with design systems
Assisting with the management of the UX backlog
“MUST HAVE” SPECIFIC KNOWLEDGE AND SKILLS
Must be a seasoned UX Program Manager /DesignOps Manager with Enterprise UX or Creative/digital agency background in a large company setting
Collaborate with Designers, Product Managers, PMO, Technology teams, Marketing, and other key stakeholders to ensure on-schedule deliveries from the UX team
Operationalize UX design process across all 7-Eleven digital product and its integration with the enterprise product development lifecycle
Serve as the Single point of contact for engaging UX teams into new initiatives, checkpoints for the project status, provide escalation support and offer ways to mitigate program level risks
Communicate Status reports to stakeholders and senior leadership for all the UX engagements regarding the project health, risks and escalation
Maintain and track all the UX resources, schedules, utilization across all the product portfolio
Work closely with PMO to ensure best practices are adopted for project planning and and escalation handling
Work with internal product teams and other key stakeholders that require UX team support, to plan, manage deliverables, scope and other program needs
ADDITIONAL SKILLS AND OTHER REQUIREMENTS
Experience and knowledge of Agile software development, scrum methodologies and how it applies to UX design process
PMP certification or actively working toward other Agile Scrum certification a plus
Excellent presentation skills to communicate at various levels including senior executive leadership teams
Solid experience in using program / project management software including Smartsheet, task management tool (such as Jira, Confluence, etc.)
Provide support in vendor development, auditing, tracking and procurement of tools and assets
Manage UX team budget for tools, subscriptions, team outing, conferences, registrations and help developing internal and external design community events
EDUCATION AND EXPERIENCE CERTIFICATIONS/LICENSES: Good to have - Graduate / Bachelor's Degree in Human Computer Interaction (HCI) or IT/ CSC UX Design
