Associate Director - UX Design

Associate Director - UX Design

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OneMain (NYSE: OMF) is the largest non-bank lender in the United States and a leading consumer finance company. With nearly 1,400 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work - a mission that hasn't changed for more than 100 years.

We're constantly innovating with a customer-centered approach to research, create, and deliver meaningful impact. One of our most important ongoing initiatives is building an industry-leading experience that helps people submit loan applications and get approved through connecting their financial accounts. By understanding our customers' needs deeply, we aim to create experiences guided by ease, empathy and encouragement.

YOU'RE PERFECT FOR THIS ROLE IF:

• You're a front-line advocate for our customers and you're eager to discover their needs through research
• You're good at navigating and clarifying ambiguity through cross-functional collaboration
• You're versatile and capable of delivering thoughtful digital design work in any fidelity, from low to high.

HERE'S WHAT A UX DESIGNER AT ONE MAIN COULD DO ON ANY GIVEN DAY:

• Run a two-hour workshop with with business stakeholders and product partners, ask smart questions and take risks to figure things out and articulate problems to be solved
• Lead a team of 4-6 Designers
• Lead a journey-mapping session to outline the customer experience for sharing their financial data
• Participate in a design session with UX writers and legal partners to come up with disclosures that protect user's privacy that they would actually want to read.
• Use, maintain, and expand our design system and Figma components
• Design (and annotate!) elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features
• Present your work to the rest of the design team with humility and openness to feedback
• Create a highly interactive prototype, then collaborate with UX researchers to put it in front of the users and see if it works
• Regularly party-parrot your teammates on Slack, while being kind, inclusive and supportive!

YOU'RE QUALIFIED FOR THIS ROLE IF:

• You have at least 8+ years designing mobile-first and responsive websites in a cross-functional team
• You know Figma and Sketch by heart
• You understand what "information architecture" actually means
• You can talk about your work in front of people with passion, persuasion and politeness (and, hopefully, sense of humor)
• You can write with proper language and attention to detail
• You can lead, mentor and empower UX Designers

EVEN BETTER IF:

• You've worked (and succeeded!) as a designer in financial industry
• You understand how APIs and token authentication works (you'll need this for this role)
• You understand how code works-at least CSS and JavaScript
• You're a Swiss army knife of design skills, including UI animation and service blueprinting

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Benefits:

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

Our Company:

OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.

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