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OUR STORYÂTeleperformance is the strategic partner to the world's leading companies, enhancing the customer experience during each interaction. We live by our mantra #eachinteractionmatters. We are 300,000 team members strong and we make a difference in people's lives, every day! Our friends call us TP and soon, you will too. Joining our global teams is so much more than taking a new job, it's a career journey! From onboarding all the way to training graduation, you'll be emerged in experiences that inspire professional growth and spark lifelong friendships. Seriously, just ask around.YOUR IMPACTOur Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.GET LICENSED FOR FREE, WE'LL COVER THE BILLOur pre-licensing program allows you to train, test and acquire your health insurance license, free of any charges! Once you pass your state license exam, we will place you in one of our paid product training classes that pay $18 per hour. There are no tricks or games, attend the free training, get your license for free and then get paid to train and become a Licensed Health Insurance Agent.Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.Stop in to our office, or call us today, to setup an interview time, to learn about our free Health Insurance licensing program!Your ResponsibilitiesÂÂÂÂÂÂÂÂÂHandle and carefully respond to all inbound and outbound customer inquiriesÂÂÂÂÂÂÂÂÂProvide excellent customer service through active listeningÂÂÂÂÂÂÂÂÂWork with confidential customer information and treat it sensitivelyÂÂÂÂÂÂÂÂÂAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingÂÂÂÂÂÂÂÂÂAppropriately communicate with customers, exercising retention efforts if neededÂÂÂÂÂÂÂÂÂIdentify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price planÂÂÂÂÂÂÂÂÂCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningÂÂÂWhat We're Looking forÂÂÂÂÂÂÂÂÂ1-year Customer service experience minimumÂÂÂÂÂÂÂÂÂÂOver 18 years of ageÂÂÂÂÂÂÂÂÂÂAbility to type 25 wpmÂÂÂÂÂÂÂÂÂÂHigh School Graduate or GEDÂÂÂÂÂÂÂÂÂÂComfort with desktop computer systemÂÂÂÂÂÂÂÂÂÂProven oral & written communication skillsÂÂÂÂÂÂÂÂÂÂPossess home state Life & Health Insurance LicenseÂÂÂWhat We PreferÂÂÂÂÂÂÂÂÂÂ6 months Call Center experience and/or sales experienceÂÂÂÂÂÂÂÂÂÂLogical problem-solving skillsÂÂÂÂÂÂÂÂÂÂAvailability to work various shiftsÂÂÂÂÂÂÂÂÂÂAbility to use Windows operating systemsÂÂÂÂÂÂÂÂÂÂOrganization and work prioritization skillsÂÂÂTeleperformance is an Equal Opportunity EmployerClick Here to Apply
