Customer Success Manager

Customer Success Manager

Vacancy expired!

Horn Solutions is partnered with an innovative software company in the transportation/logistics space. We are hiring a Customer Success Manager with 3+ year experience of working with enterprise accounts to help resolve complex problems. This role will be assigned a set of primary accounts that they will work with key stakeholders to maintain a plan that attains revenue growth and avoids churn. It will require critical thinking to identify solutions needed in the accounts. This is a full-time, hybrid opportunity with the company headquartered in Irving, TX.

Responsibilities

• Create strategic account plans in Salesforce
• Lead business reviews internally and externally
• Track and monitor KPI's with clients
• Work with strategic account managers to identify growth
• Escalate ticket resolution in a timely manor
• Document account activity through CRM platform
• Forecast revenue for primary accounts

Minimum Qualifications

• 3+ years CSM experience
• 3+ years supply chain/logistics experience preferred
• Proven ability to lead and facilitate customer meetings and workshops
• Experience working cross-divisionally with teams in a time sensitive manor
• Accountability
• Strong communicator
• Proficient in MS Office

For immediate consideration please contact Monica Tajgardoun at or

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