Desktop Support/Application Support Specialist - Onsite - Leander, TX
Vacancy expired!
Desktop Support/Application Support Specialist - Onsite - Leander, TX
6 - 12-month contract with a possible conversion
Duties and Responsibilities:
Your goal is to provide excellent customer service and CAD, RMS, or Standards technical support daily to our customers making sure their expectations are exceeded.
You collaborate daily with both external customers and internal employees for smooth resolution to issues.
You have high availability and will assist customers if any issues occur outside of normal business hours.
You document any processes or issues and providing feedback or suggestions to the internal team for improvements.
Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the customer.
Work with the agency through change management processes to effectively adopt software.
Spend 5 days on site per week with customers resolving issues & answering questions related to mission critical products.
Skills Required:
2+ years in a customer facing/technical support (troubleshooting) role.
2+ years of experience working with Major City or Enterprise-level customers.
Strong and proven track record of successfully managing customer relationships and technical projects.
Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory.
Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage.
Experience with Reverse Engineering, searching logs and root cause analysis.
Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
Basic knowledge of computer hardware, operating systems, and storage devices.
Unmatched analytical, strategic and creative problem-solving skills.
Excellent interpersonal skills with strong written and verbal communication.
Ability to effectively communicate with various people including customers, colleagues, and across departments.
Detail oriented with excellent organizational and time management skills.
Must have intellectual curiosity, humility, accountability, and positive approach.
Skills Preferred:
Experience using Splunk, JIRA, and/or Salesforce.
Network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CompTIA Network+, etc.
System Administration certifications, such as but not limited to: MCSA: Windows Server, CompTIA Server+, etc.
Experience working closely with a sales and support team.
Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD).
Records Management Systems (RMS).
If you are interested in this role, then please feel free to reach out directly to: vidhi.kundalia@kellyit.com or 720-201-3798
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® ?
By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
