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This role covers a broad range of activities in the branch including transaction processing, new account sales, customer services, and compliance. Individuals in this position are cross-functional to perform the job duties of both the teller and new accounts roles. This position requires an independent thinker with strong decision making skills that can work with minimal supervision. The Universal Banker is the back-up for the Banking Center Management in their absence.Essential Job Functions:
Provides support for both the New Accounts and Teller positions. Is fully cross-functional in both areas and is the "go-to" individual for problem resolution.
Acts as the Assistant Banking Center Manager when necessary.
Supports the inside sales and service activities to achieve desired branch results.
May develop new customer relationships and expand existing customer relationships through the sale and cross-sale of banking products and services.
Participates in community and/or outside sales events to support the branch/market.
May complete consumer loan applications and submit to central underwriting for approval and conduct the loan closing once approval is obtained.
Ensures accounts are opened and teller transactions are completed in accordance with established policies and procedures, proper records are maintained accurately and information is entered on appropriate systems and routed to appropriate departments.
Maintains a working knowledge of bank/branch goals, policy and procedural expertise of deposit and non-deposit products and services, and all current marketing and advertising campaigns.
May be assigned Risk Review QA duties/responsibilities.
Complies with all related Federal, State and Industry laws and regulations pertaining to banking.
This position requires up to 33% travel, which may include flying and/or driving and some overnight stays.
This position requires sitting over 66% of the time.
This position requires Visual Acuity at 20 inches (or less) over 66% of the time.
Minimum Qualifications:
Minimum of 3 years of financial services experience including new accounts and teller/cash handling
Strong proficiency with banking systems - paying and receiving/new accounts/loans and related programs
Strong knowledge of paying and receiving transactions (teller) and new account system procedures.
Strong knowledge of all bank products and services.
Ability to make sound business decisions when acting as the ABCM
Ability to work with minimal supervision.
Excellent verbal and written communication skills
Strong customer service and relationship building skills
Ability to listen and uncover customer needs
Strong problem solving and analytical abilities
Solid technical skills (Word, Excel and other job related programs)
Must be eligible and meet the requirements under the S.A.F.E. Act.
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If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/VeteranTo All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
