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Job description
The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.
Maintain a customer first attitude to ensure customer satisfaction
Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
Share information and provide feedback to internal teams on a consistent basis
Field calls, emails, and work orders from Pavlov Media HQ
Work with Pavlov Media NOC to resolve trouble tickets within assigned market
Demonstrate effective troubleshooting skills and the ability to use them
Understand network diagrams and other technical manuals
Assist with upkeep on network documentation and product training materials
Ensure that network quality meets Pavlov Media standards
Customer First service-oriented approach
Professional communication, demeanor, and appearance
Time-Management, prioritization and multi-tasking abilities
Reliable and responsible team player
Strong analytical and problem-solving skills
Ability to easily and quickly adapt to changes in processes, procedures and priority
Proficient with LVC cabling installation and troubleshooting
Ability to mechanically tip Fiber Optic Cables with minimal instruction
Understanding of network standards, such as TCP/IP
Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
Proven ability to troubleshoot connectivity issues on a data network
General knowledge of Video solutions from DISH Network and DirectTV
Ability to install a satellite dish and associated peripherals
Ability to install video taps and splitters
Ability to assemble mechanical rack structures
Ability to fasten and secure electronics to building structures
General knowledge of different operating systems (Windows, Mac, IOS, Android, etc¦)
Two (2) years of experience with Microsoft Word, Excel, and Outlook
Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
Two (2) years of experience with experience in troubleshooting networking issues
Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
Travel 80% of the time
Be on your feet for long periods of time
Ability to lift 50 pounds
Ability to use hand tools
Current driver license
Pass a drug test
Seniority Level
Entry level
Industry
Banking Financial Services Accounting
Employment Type
Full-time
Job Functions
Engineering Information Technology
