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Call Center Agent Job Responsibilities:
Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.
Call Center Agent Job Duties:
⢠Obtains client information by answering telephone calls; interviewing clients; verifying information.
⢠Determines eligibility by comparing client information to requirements.
⢠Establishes policies by entering client information; confirming pricing.
⢠Informs clients by explaining procedures; answering questions; providing information.
⢠Maintains communication equipment by reporting problems.
⢠Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
⢠Accomplishes sales and organization mission by completing related results as needed.
