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Call Center Agent Job Responsibilities:
Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.
Call Center Agent Job Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Accomplishes sales and organization mission by completing related results as needed.
