Customer Service Representative

Customer Service Representative

20 Aug 2024
Texas, Odessa / midland 00000 Odessa / midland USA

Customer Service Representative

Vacancy expired!

DescriptionThe Customer Service Representative is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns and complaints by phone and InternetCustomer Service Representative responsibilities:-Manage and prioritize multiple concerns simultaneously.-Provide appropriate and correct information to incoming customer order status and product knowledge requests.-A positive attitude, even when faced with misplaced criticism or frustration.-The ability to learn quickly and move on from both success and failure.-Process customer orders/changes/returns according to established department policies and procedures.-Work closely with the credit department to resolve disputed credit items.-Provide timely feedback to company management regarding challenges or customer concerns.-Partnership with the sales team to meet and exceed customer’s service expectations.-Listen, document, and help resolve conflicts with customers.-Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.RequirementsRequirements of the Customer Service Representative:-Previous customer service experience.-Computer experience and aptitude.-Previous experience with corporate phone systems or switchboard.-Patience in dealing with confused or irate customers.-Problem-solving skills, and the ability to think under pressure.-High School diploma.OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $15.00 - $17.00 / HourlyLocation: Odessa, TXDate Posted: August 19, 2019Employment Type: TemporaryJob Reference: 04190-9502131305Staffing Area: OfficeTeam

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