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RESPONSIBILITIES:
Kforce has a client in search of a Business Systems Analyst in Plano, TX.
Key Tasks:
Responsible for troubleshooting application and process issues; Conducts root cause analysis and proactively identifies potential issues/problems; Communicates concerns and solutions to vendor, developers and internal clients as appropriate; Providing technical support to teams or individuals within the organization, internal clients and to external clients when required
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date; Maintaining and updating technical documents and procedures; Always looking for opportunities to automate areas that can be automated
Tests and evaluates Applications to ensure compatibility with internal Hardware/Software and processes; Tests and coordinates/participates in the deployment of application updates and application changes on all applicable systems
Identify and execute appropriate communication methods to ensure team collaboration and providing technical status of the Application environment to essential IT personnel; Developing reports for teams across the business; Works closely with power users and system engineers to coordinate technical elements of an enterprise solution
REQUIREMENTS:
Bachelor's degree or Associates degree (Bachelor's degree preferred)
1-3 years of technical experience in system administration, data analysis, computer science, or other areas closely related
Strong Technical Skills in math, statistics, and analysis
Good analytical skills to compile information into useful reports and presentations
This position requires good oral and written communication skills
Must be proficient in the areas of Microsoft Standard Office Suite (Excel Expertise)
Necessary Skills/Attributes (for this position the following skills and abilities must be demonstrated at a proficient level):
Ability to learn in a fast-paced environment
Desire to improve self and achieve next level
Team player and works well with other departments, organizations, and companies
Completes tasks in a timely manner and is well organized
Ability to document processes in a logical step by step sequence
Strong written and verbal communication skills; Capable of acting as the primary point of contact for the organization
Strong data analysis and problem-solving ability
Comfortable working under tight deadlines and juggling multiple tasks
Ability to set priorities and work independently
Willing and able to adjust hours based on day-to-day activities
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
