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Key Qualifications
2+ years' work experience in Workforce Management, consumer products, Conversational Agents.
Knowledgeable experience in Work Force Management Technologies such as Genesys, Verint etc.
2+ years' work experience in Managing Infrastructure and Telephony projects.
Knowledgeable experience in Infrastructure and Telephony Architecture, On-Prem and Virtual Machine servers, SIP Network, AudioCodes phones.
Advanced knowledge of the software development lifecycle (SDLC), project and product management (PMP, SCRUM/Agile, Waterfall) methodologies, user acceptance testing (UAT), and business analysis
Proven experience in Microsoft Teams and Azure DevOps (VSTS)
Proven experience in articulating, negotiating, and refining requirements, design solutions with partners using data and design standard methodology,
Seeking a self-motivated and curious individual with demonstrated creative and critical thinking capabilities and an innate drive to optimize.
Have a high tolerance for ambiguity and ability to connect and synthesize.
Influence decisions with excellent verbal and written communications skills.
Strong abilities in sketching, mocking up, and evaluating interaction design.
