HR Benefits Analyst

HR Benefits Analyst

31 Jan 2021
Texas, Plano, 75024 Plano USA

HR Benefits Analyst

Vacancy expired!

HR Benefits Analyst Summary:

Signature Consultants is seeking a HR Benefits Analyst for an opportunity with a client located in Plano, Texas. The HR Benefits Analyst will be responsible for delivering COVID-19 event support to managers and employees through a variety of channels which may include telephone and email. Role can require case writing in which the resource would be responsible for outlining a case previously completed. This case would then be presented to the executive team, therefore attention to detail is crucial. Role can also require benefits administration. This position would follow up with contractors and full time employees affected by COVID-19 to ensure solutions and support are being provided.


  • Schedule - must be able to work a Saturday or Sunday - it is not a M-F job only.

  • Hours will work within time frame of 9am-8pm EST, Sat/Sun - 9:30am-7:30pmEST

  • Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions

  • Solve problems and make formal recommendations in a time sensitive environment

  • Multi-task with ease as the Consultant manages multiple cases simultaneously while prioritizing the most urgent needs

  • Provide superb customer care

  • Convey empathy, patience and listening skills

  • Escalate as appropriate within team leadership structure and processes

  • Thoroughly and completely document cases in case management tool

  • Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event

Required Skills:

  • 5 years of experience working in HR

  • Must have a college degree

  • Experience with taking calls, talking to employees and resolving issues

  • Experience working with highly sensitive and confidential information

  • Adapts to change quickly and is proactive to remain current in all trainings and business updates

  • Ability to manage risk while ensuring optimal value and outcomes are achieved

  • Demonstrates a sense of commitment to work, and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments

  • Takes ownership until all outstanding issues are followed through to conclusion

  • Ability to concentrate on a task, despite interruptions, and competing demands

  • Possess effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly

  • Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport and confidentiality

  • Demonstrated track record of delivering exceptional Customer/Client Service

  • Proven experience in researching, documenting, and escalating issues as required

  • Excellent verbal and written communication skills - must be able to understand and explain complex topics to lay people in clear, concise and understandable terms

  • Proven team player but able to also operate independently

  • Experience working in multiple information systems simultaneously and solid general database knowledge with the ability to multi-task & toggle into various systems

  • Strong prioritization and time management skills

  • Microsoft Office suite - Excel, Word, PowerPoint

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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