Signature Consultants is seeking a HR Benefits Analyst for an opportunity with a client located in Plano, Texas. The HR Benefits Analyst will be responsible for delivering COVID-19 event support to managers and employees through a variety of channels which may include telephone and email. Role can require case writing in which the resource would be responsible for outlining a case previously completed. This case would then be presented to the executive team, therefore attention to detail is crucial. Role can also require benefits administration. This position would follow up with contractors and full time employees affected by COVID-19 to ensure solutions and support are being provided.
Responsibilities:
Schedule - must be able to work a Saturday or Sunday - it is not a M-F job only.
Hours will work within time frame of 9am-8pm EST, Sat/Sun - 9:30am-7:30pmEST
Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions
Solve problems and make formal recommendations in a time sensitive environment
Multi-task with ease as the Consultant manages multiple cases simultaneously while prioritizing the most urgent needs
Provide superb customer care
Convey empathy, patience and listening skills
Escalate as appropriate within team leadership structure and processes
Thoroughly and completely document cases in case management tool
Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event
Required Skills:
5 years of experience working in HR
Must have a college degree
Experience with taking calls, talking to employees and resolving issues
Experience working with highly sensitive and confidential information
Adapts to change quickly and is proactive to remain current in all trainings and business updates
Ability to manage risk while ensuring optimal value and outcomes are achieved
Demonstrates a sense of commitment to work, and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
Takes ownership until all outstanding issues are followed through to conclusion
Ability to concentrate on a task, despite interruptions, and competing demands
Possess effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly
Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport and confidentiality
Demonstrated track record of delivering exceptional Customer/Client Service
Proven experience in researching, documenting, and escalating issues as required
Excellent verbal and written communication skills - must be able to understand and explain complex topics to lay people in clear, concise and understandable terms
Proven team player but able to also operate independently
Experience working in multiple information systems simultaneously and solid general database knowledge with the ability to multi-task & toggle into various systems
Strong prioritization and time management skills
Microsoft Office suite - Excel, Word, PowerPoint
About Signature Consultants, LLC
Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.
EEO Employer
Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
