Jr Network Security Support Specialist

Jr Network Security Support Specialist

24 Jul 2024
Texas, Plano, 75023 Plano USA

Jr Network Security Support Specialist

Vacancy expired!

Jr Network Security Support Specialist

Contract-hire - Plano, TX

W2 Only (No 1099 or C2C payment terms)

No sponsorship supported or offered

Job Description

12 weeks of Paid Training & Certification
  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel may be required to customer sites in the event of a critical situation to expedite resolution.
  • Provide on-call support 24x7 on an as needed basis.
  • Set up equipment in the lab for replications

Technical Requirements
  • Excellent verbal and written communication skills and the ability to listen and understand a customer problem or question to help them solve it.
  • Excellent communication skills as it will be integral part of job (phone, email, documentation, etc.)
  • Knowledge with TCP/IP
  • Good knowledge with layer 4 protocols (TCP / UDP)
  • Good understanding of MAC / ARP / NAT / Route tables.
  • Knowledge with DHCP / DNS
  • Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP)
  • Knowledge with Security (IPSEC / SSL-VPN)
  • Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus
  • Knowledge with Authentication Protocols a plus (Radius / TACACS)
Certifications such as Cisco CCNA and Juniper JNCIA are highly preferred but not required

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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  • Job Family: Engineering

Job Details

  • ID
    JC17214668
  • State
  • City
  • Job type
    Contract
  • Salary
    $24 - $26
  • Hiring Company
    DISYS - Digital Intelligence Systems, LLC
  • Date
    2021-07-14
  • Deadline
    2021-09-12
  • Category

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