One of our direct clients is looking for Windows Systems Engineer -
REMOTE / Plano, TX. Open for Remote Work Following is the job description: Designs develop, support, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Reviews previous documents and prepares up-to-date documents/modes/reports to meet consumer requests. Performs end-user support. Primarily, you will provide operational support for the client’s various Windows Servers (physical and virtual) and Desktop Management applications. Secondarily, you will work closely with system architects and other EM Engineers to support the client’s Infrastructure Technology stack. Responsibilities:
Provide operational support for s Endpoint Management environment.
Provide end-user support as directed by management and work on multiple functions of high complexity.
Ensure thorough testing of solutions for functionality and compatibility.
Provide capacity planning and performance monitoring to sustain and improve mobile service availability.
Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration, and communication.
Provide change request leadership for the deployment of application or infrastructure-related changes.
Provide Level 3 support for Windows OS and macOS for end users.
Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
Represent the team in change, incident, and problem management calls and manage request queues.
Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks).
Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
Develop workflows, processes, and automation procedures.
Proactively identify gaps, risks, and issues and escalate to management accordingly.
Required Skills:
Microsoft Windows Server Architecture and Administration (5-7 years).
Knowledge and experience with Windows Server 2003/2008/2012.
Hands-on experience in Airwatch in an enterprise setting.
Knowledge of client’s other Enterprise Desktop Management tools (Ivanti, Landesk, JAMFPro, Nexthink, Appsense, Druva).
Extensive experience in PC and Mac troubleshooting.
Experience managing and deploying DEP.
Ability to establish best practices for monitoring and forecasting system/application capacity.
Excellent written and verbal communication skills.
Experience in presenting to both technical and management teams.
Must be a self-starter with the ability to work independently and in a collaborative team environment.
Able to lead technical meetings and discussions.
Capable of effectively managing relationships with internal and external partners.
Excellent time management and organizational skills.
Additional Qualifications:
Familiarity with AGILE workflows and philosophies.
Knowledge and experience with Active Directory and Group Policy.
