Staff Performance Engineer

Staff Performance Engineer

01 Jun 2022
Texas, Remote 00000 Remote USA

Staff Performance Engineer

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.What you get to do in this role:Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services

Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability

Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers

Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing

Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform

Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads

Log and track performance bugs, collect and report performance metrics 

Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities

Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems

Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services

To be successful in this role you have:6+ years of experience with 2+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures

Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications

Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner

Strong skills in monitoring & reporting frameworks such as Splunk, Grafana

Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions

Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts

Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions

Solid understanding and experience with agile software development methodologies

Ability and experience in working with globally distributed cross-functional teams to drive results

Strong problem-solving and analytical skills with an aptitude for learning new technologies

BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services

JV20ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .Work PersonasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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