Greetings! Hope your day is going well. I am from MapOut Digital Solutions Inc. It is a preferred staffing vendor to fortune 500 companies in the US. You have an impressive profile and you may be a good fit for one of our client's positions Role: Junior Customer Service Representative with call center experience Location: Richardson, Texas or Bentonville, AR (Onsite from Day 1) Duration: Long Term Responsibilities
Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
Acquire detailed knowledge of product ranges and excellent service.
Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
Collaborate with colleagues across multiple departments to provide a high-quality service to customers
Recognize individual customer service needs and resolve their enquiry
Provide resolutions to avoid customers having to call again, or have the call transferred
Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
Process back-office transaction in the system related to customer remediation
Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
Work effectively as part of a team, recognizing how teams can deliver phenomenal results
High School Diploma/GED
Experience in contact/call center, customer service
Excellent communication and interpersonal skills
Good written skills
Problem Solving Skills
The flexibility of shifts and to work overtime hours as per business requirements.
Dedication to performance quality or doing an extraordinary job
Analytical & problem-solving skills
Stress management abilities
Ability to maintain high levels of confidentiality and data security standards
Ability to handle multiple tasks with minimal supervision
Ability to look after specific Inbound/Outbound calls from customers
Proven Call center experience -At least 1-year experience
With Kind regards
MapOut Digital Solutions Inc
ISO 9001: 2008 Certified
ISO 27001: 2013 Certified