Facilitating and participating in meetings where new/potential/existing services are discussed, and where details are captured necessary to create service related documentation including the service management roadmap, multi-year service strategy and service enhancement request creation.
Socialization of service roadmap, service strategy and new service creation to stakeholders, including Sr. Leadership.
Familiarity with the following technologies:
Cloud Providers: AWS, Azure, Google
Cloud Analytics: Hadoop, spark, Cassandra
Container: Kubernetes, Docker, Open Shift, AWS, Azure, Google
Hypervisor ESX/ESXi, KVM, RHEV
Virtualization vCenter, vRealize, OpenStack
OS Platforms: Linux (RedHat), Windows 2008 R2/2012 R2
Desired Skills
Create Service Architecture deliverables that are consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
Defining and validating technical requirements, and establishing traceability between requirements and architecture/design
Responsible for determining business requirements and approaches to ensure all architectural solutions result in a coherent systems design
Providing expert knowledge, support and guidance to business and technology teams and facilitate the collaborative development of the service solution
Understanding of billing, rates, demand modeling, chargeback, and other financials
Reviewing and approving 3rd party and integration solution architecture
Facilitate technical design discussions and sessions
Providing technical and architectural leadership
Experience with IT Service Management, and ITIL v3 certification
Bank of America's Global Banking and Markets Technology Organization.
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital
LOB General:
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.
Job Band: H5
Shift: 1st shift (United States of America)
Hours Per Week: 40
Weekly Schedule:
Referral Bonus Amount: 0 >
Job Description:
Required Skills
Facilitating and participating in meetings where new/potential/existing services are discussed, and where details are captured necessary to create service related documentation including the service management roadmap, multi-year service strategy and service enhancement request creation.
Socialization of service roadmap, service strategy and new service creation to stakeholders, including Sr. Leadership.
Familiarity with the following technologies:
Cloud Providers: AWS, Azure, Google
Cloud Analytics: Hadoop, spark, Cassandra
Container: Kubernetes, Docker, Open Shift, AWS, Azure, Google
Hypervisor ESX/ESXi, KVM, RHEV
Virtualization vCenter, vRealize, OpenStack
OS Platforms: Linux (RedHat), Windows 2008 R2/2012 R2
Desired Skills
Create Service Architecture deliverables that are consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
Defining and validating technical requirements, and establishing traceability between requirements and architecture/design
Responsible for determining business requirements and approaches to ensure all architectural solutions result in a coherent systems design
Providing expert knowledge, support and guidance to business and technology teams and facilitate the collaborative development of the service solution
Understanding of billing, rates, demand modeling, chargeback, and other financials
Reviewing and approving 3rd party and integration solution architecture
Facilitate technical design discussions and sessions
Providing technical and architectural leadership
Experience with IT Service Management, and ITIL v3 certification
Bank of America's Global Banking and Markets Technology Organization.
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital
LOB General:
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.
Job Band: H5
Shift: 1st shift (United States of America)
Hours Per Week: 40
Weekly Schedule:
Referral Bonus Amount: 0
Job Description:
Required Skills
Facilitating and participating in meetings where new/potential/existing services are discussed, and where details are captured necessary to create service related documentation including the service management roadmap, multi-year service strategy and service enhancement request creation.
Socialization of service roadmap, service strategy and new service creation to stakeholders, including Sr. Leadership.
Familiarity with the following technologies:
Cloud Providers: AWS, Azure, Google
Cloud Analytics: Hadoop, spark, Cassandra
Container: Kubernetes, Docker, Open Shift, AWS, Azure, Google
Hypervisor ESX/ESXi, KVM, RHEV
Virtualization vCenter, vRealize, OpenStack
OS Platforms: Linux (RedHat), Windows 2008 R2/2012 R2
Desired Skills
Create Service Architecture deliverables that are consistent with service management principles, standards, methodologies, and best practices from both a bank and industry perspective
Defining and validating technical requirements, and establishing traceability between requirements and architecture/design
Responsible for determining business requirements and approaches to ensure all architectural solutions result in a coherent systems design
Providing expert knowledge, support and guidance to business and technology teams and facilitate the collaborative development of the service solution
Understanding of billing, rates, demand modeling, chargeback, and other financials
Reviewing and approving 3rd party and integration solution architecture
Facilitate technical design discussions and sessions
Providing technical and architectural leadership
Experience with IT Service Management, and ITIL v3 certification
Bank of America's Global Banking and Markets Technology Organization.
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital
LOB General:
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.
