Business Analyst

Business Analyst

22 Jun 2024
Texas, Richardson, 75082 Richardson USA

Business Analyst

Vacancy expired!

Title: Business Analyst






Mandatory skills:
MS SharePoint, HP Quality Center, HIPAA,
Rational Clear Case, Rational ClearQuest,
Rational Requisite Pro, Cognos, .NET,
SQL, SQL Server, DB2, Power Designer, Silk Central,
Smart Draw, SaaS, IBM Blueworks Live,
MS project, SCRUM, JIRA,
MS Visio,
Call Center Management,
operations/systems analysis


Description:

Call Center Business Analyst
This position is responsible for analyzing/coordinating requirements; defining project scope and requirements, translating business requirements into deliverables to support the FSU’s goals use cases, activity or flow diagrams, and participating in project management activities; performing business research to identify gaps between current state and future vision; conducting interviews with customers and enterprise experts to provide insight based on business research and analysis; maintaining all documentation on the business project; and working closely with the Business Architects FSU Management and the client interpreting and documenting functional/non-functional requirements
REQUIRED:
Solid and recent experience using Visio
Call Center Management or operations/systems analysis
Clear and concise verbal and written communication skills
PC proficiency to include but not limited to MS Office.
Solid Facilitation, Presentation and Leadership skills
Business knowledge of Cisco ICM
HIGHLY DESIRABLE:
Working knowledge of Cisco CVP and call routing
Experience with IVR design a HUGE plus
Essential functions
Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or many Call Center technology components
Analyze business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders (on projects of medium and high complexity).
Translate high-level business requirements into functional specifications for the CMC or IT organization and manage changes to such specifications.
Obtain consensus by facilitating communication between business unit's) and IT from initial requirements to final implementation. From a project perspective, owns the entire Project and/or DM and ensure it is implemented based on customer needs.
Bilingual English /Spanish - Bilingual candidates will be considered FIRST
Required Qualification(s) :
Business knowledge of Cisco ICM and Testing Cisco Call Routing
Preferred Qualification(s) :
Detail oriented, bilingual, ability to manage high volumes with shifting priorities over time .






VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.


Contact Details:
Please send your resumes and one of our recruiter will get in touch with you.

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
http://www.viva-it.com

Job Details

  • ID
    JC15728062
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    VIVA USA INC
  • Date
    2021-06-14
  • Deadline
    2021-08-13
  • Category

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