Vacancy expired!
Position at NICE
Senior Software Engineer - Workforce Management
About the company
NICE is a multinational software company with more than 6,000 employees worldwide that provides software solutions that includes the core technologies organizations need to deliver better customer experiences through more effective, engaged employees.
Since 1986, NICE has been the recognized leader in this field, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, they can predict what will be.
NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.
About the product
The product you'll be working on is a Workforce Management (WFM) solution which is part of the Enterprise NICE Workforce Optimization suite to help the contact center schedule their agents and improve their Customer Services. The solution provides the ability for the organization to forecast the work volume, schedule the shifts of the agents, manage their time off requests and all the lifecycle of their work schedule. It is recognized as the market leader for the last 12 years.
Job description
Nice Systems is currently seeking a dynamic individual with high energy and drive to join Work Force Management (WFM) software development team as a Senior Software Engineer. This engineer will primarily focus on the development of server-side component design, development, testing and implementation in cloud environment (AWS). Experience with Operations Research a plus.
Responsibilities