Vacancy expired!
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Chief Customer Office Senior Advisoron our CXteam in Round Rock, TX.This role will support CX changes across Dell Technologies that are critical to Enterprise and Commercial customers and sales. This role will work daily across functions (sales, marketing, services, and operations) around the world to identify opportunities and address significant customer impacting issues across Dell EMC and, at times, at Dell Technologies. Solutions to these opportunities and issues may require tactical (what can get done quickly) and or strategic (how much must we evolve) resolution.This role is for individuals with a successful track record looking to drive fast-paced, strategic and operational initiatives with small high-powered teams, are comfortable working from the senior executive level down to the front-line, and are driven by a customer-first, win/win philosophy. To be successful, the candidate must demonstrate a strong track record of working strategically, possessing knowledge of Dell’s operations and services, driving results with and through others, and possess strong analytical, critical thinking and problem-solving capabilities. Exceptional oral, and written communication skills are a given.Responsibilities:
Develop an understanding of Dell’s strategic business objectives and business unit operations.
Support the full project lifecycle
Work cross-functionally to gain buy-in, support, and assistance.
Have an excellent understanding of Dell/DellEMC operational metrics and processes
Provide the customer perspective
Work with leaders to insure excellent execution and scalability of efforts as required
Establish strong relationships with sales, marketing, product groups, service, operations and finance and to support resolution
Supports activities in defining the scope of projects and actively participates on several other projects, including developing project plans, and ensuring forward momentum of projects toward stated goals.
Tracks and monitors project work plans, including objectives, tasks and time frames to ensure deliverables are completed on time.
Responds to changing project circumstances and communicates issues to project leadership.
Takes a flexible, team player approach, willing to “pitch in” whenever and wherever needed.
Builds reports, presentations, memos and other communications as needed.
Participate in special projects and performs other duties as required.
Education:
Bachelor’s Degree
MBA preferred
Experience:
5+ years of prior work experience with an emphasis working globally in Technology businesses in operations and services
Preference is for an experienced operational strategist with excellent analytical skills and ability to translate issues into actionable solutions that have strong buy-in.
Good financial skills and operational analysis required
Strong knowledge of Dell’s/Dell EMC’s competitive position, product offerings and route-to-market strategy required.
Have the ability to find and analyze data quickly to evaluate hypotheses and solutions
Have excellent project management and communication skills. Needs to be highly organized in what can be highly ambiguous situations.
Has strong presence and facilitation skills
Have basic understanding of Customer Journey Mapping & Design Thinking preferred
Excellent listening, persuasion and empathy.
Excellent verbal, written and conversational skills.
Proficient with Excel, Word, and Power Point required. SQL & Tableau are preferred
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.Apply now!Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .
