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Job Description SummaryJob DescriptionThis position reports to the Americas Talent Acquisition Coordinator Lead and the purpose of this position is to support the Talent Acquisition/Management Process Lead and Talent Acquisition Center of Excellence (CoE) in ensuring the Talent Acquisition Group meets its goal of effectively and efficiently supporting Talent Acquisition for the Americas.Key Responsibilities:
Become an expert on the system/s supporting the Talent Acquisition
Provide data/information to the Talent Acquisition Coordinator Lead, Talent Acquisition/Management Process Lead, and Talent Acquisition CoE as needed to address problems, solve questions or analyze efficiency or effectiveness
Perform tasks in support of Talent Acquisition in accordance with standard operating procedures. This may include processing transactions in Workday or other systems.
Support special projects
Provide support to the Customer Interaction Center (CIC) as required. This may include systems navigation, call script support, etc.
Create written communications instructing users how to use systems
Manage and support any escalated or high quality CIC cases
Communicate any downstream impacts from CoEs to tier 1 support
Flag any gaps in knowledge management materials at tier 0 (HROne) and tier 1 (call scripts).
Complete all forms requests from the CIC
Screen candidates per requirements and schedule interviews, coordinate logistics and sending of information to candidates and interviewer
Initiate the various due diligence assessments where required (i.e. select background check, medical check, drug test, credential verification etc.). Trigger vendor support where available
Initiate new hire on-boarding by ensuring information has been created in Workday and various required documents have been obtained from the new hire and where required to handover downstream
Required Qualifications:
High School Diploma or equivalent; Associate’s Degree or equivalent or related specialized courses preferred
Minimum of 1 yr. experience working in a Shared Services environment
Previous experience as a systems “super-user”
Expert proficiency in English
Expert proficiency in Spanish
Demonstrated proficiency in Microsoft Office
Knowledge and Skills:
Ability to resolve routine problems and questions independently
Excellent organization skills
Ability to pay close attention to details and use time effectively
Excellent oral and written communication skills and the ability to independently compose routine written communications
Experience using a Human Resource Information System is desirable, especially Workday
Experience using a case management system and knowledge portal preferred.
Ability to work in a fast paced team environment
Multi-tasking capabilities to manage several caseloads
Primary Work LocationUSA TX - San AntonioAdditional LocationsWork ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
