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iHeartMediaJob Summary:As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.Responsibilities:Repair outages on enterprise applications (cloud and on-premise), perform proper root cause analysis and ensure systems operate properly.
Align engineering development requirements with the capabilities of application infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications.
Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production.
Use best practices for configuration of enterprise-level applications.
Monitor, diagnose and triage service application issues for enterprise web platforms.
Quickly determine business impact during troubleshooting.
Create production code backups, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments.
Use automation scripting languages, such as PowerShell, to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables.
Document system incident and change management systems.
Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis.
Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues.
Correctly prioritize efforts to solve issues when appropriate or expedite and determine when further escalation is needed.
Identify areas to reduce errors, implement automation and create operational efficiencies.
Qualifications:Working knowledge of IIS and web-based applications
Experience with AWS, Google Cloud, Kubernetes, and Kibana is a plus.
Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning
Working knowledge of application support and troubleshooting in a tiered server architecture
Understanding of various types of authentication methods for applications
Understanding of DNS, Active Directory, and SFTP
Working knowledge of PowerShell and SQL
Ability to work in a fast-paced environment and learn new technologies quickly
Understand industry best practices regarding governance, security, change control, problem management and incident management
Strong troubleshooting skills in a Windows environment, Linux also preferred
Required Experience:1+ years working in a Production environment handling various application-related issues.
1+ years working with enterprise middleware and peer-to-peer distributed systems
Bachelor’s Degree in Computer Science or related discipline is highly preferred
2+ years working in Information Technology field in lieu of education
LocationSan Antonio, TX: 20880 Stone Oak Parkway, 78258Position TypeRegularBenefits:iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law.Our organization participates in E-Verify. Click here (https://www.e-verify.gov/employees) to learn about E-Verify.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Click Here (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) to learn about the San Francisco Fair Chance Ordinance .Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld) to apply and search by the Job Posting Title.
