Customer Service Officer

Strive Global is seeking a professional and customer-focused Customer Service Officer to join our team in San Antonio, TX.In this role, you will serve as an important point of contact for customers, helping answer questions, resolve concerns, provide accurate information, and ensure every interaction reflects a high standard of service.The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with different types of customers in a professional environment.ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide accurate information regarding company services, processes, and customer requests.Assist customers with questions, concerns, and general support needs.Identify customer needs and provide appropriate solutions or guidance.Maintain clear and accurate records of customer interactions.Follow up on customer requests when additional assistance is required.Coordinate with internal departments to help resolve customer issues efficiently.Maintain a positive and professional approach during all customer interactions.Support daily customer service operations and administrative tasks.Contribute to maintaining a consistently high level of customer satisfaction.