A side (Sun-Wed ) (B SIDE)-Wed - SAT Might open M-F Day shift: 7:00 AM to 6:30 PM 40hrs week (10hrs day) including 1hr lunch break and 30 mins afternoon break About the Role: Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion. What you'll do: Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas. Hardware Troubleshooting Related Skills
Great server hardware knowledge with a deep understanding of all component & system type failures
Proven RCA or Failure analysis history
Experienced in controlled experiments to determine the root cause.
Assist in conducting failure analysis on-field issues until the root cause is determined based on:
Controlled testing of suspect hardware, system, or firmware
Engagement of internal engineering departments and the customer
Proactively and reactively support field deployments globally by:
Maintaining deployment equipment, image, and software
Learning new products in the production or lab environment
New Product Introduction training for site leads and technicians in the field.
Assisting field technicians to resolve known and unknown issues real-time.
Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEIis maintaining customer SLA.
Utilize Linux and Windows Command-Line to troubleshoot hardware.
Physical Network Set-Up
Network troubleshooting of Layer-1, Layer-2, Layer-3
What You'll Bring: Minimum expectations:
3+ years of experience
CompTIA A+ or equivalent experience
CompTIA Server+ or equivalent experience
CCENT or equivalent experience
Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
