Vacancy expired!
RESPONSIBILITIES:
Kforce has a client in search of a talented Desktop Technician in San Antonio, TX.
Summary:
Under general supervision, the Desktop Technician is responsible for scheduling and coordinating appointments with customers, performing technical software and hardware support and informal training on hardware and software use in response to customer requests. The candidate follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. This person exercises no supervision.
Essential Job Functions:
Installation and re-imaging of desktops and laptops
Assists with scheduling IT support appointments with customers
Works with team members to build a deployment schedule and acts as a single point of contact for customers and team members
Reviews daily work assignments and prioritizes them by geographic location, department and/or priority level
Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams; Interacts with customers in a courteous and professional manner
Follows established procedures for performing configuration changes, updates, and upgrades; Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes
Assist with COVID-19 social distancing of IT equipment
REQUIREMENTS:
Hands on experience with new computer deployments and backup/restore Windows user profiles
Strong Customer Service/Communication skills
Technical working knowledge of Windows 10 and Office 365
Office 365 experience should include:
One Drive
MS Teams
MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
How to use collaboration within Word, Excel, and PowerPoint
Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations
Ability to communicate clearly and effectively both verbally and in writing
Ability to work in a team environment
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
