Help Desk Administrator

Help Desk Administrator

Vacancy expired!

job summary:

Our Client is seeking an experienced Help Desk Administrator for a Contract to Hire position to provide onsite and remote technical troubleshooting assistance to all users having problems with using computer software, hardware and programs; or inquiring on how to use specific software, program or operating systems such as databases, printing, word processing, spreadsheets, publishing software and electronic mail. Must have an A+ certification or minimum of 3 years help desk experience. This role will work on-site in their San Antonio office.



location: SAN ANTONIO, Texas

job type: Contract

salary: $21 - 24 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

• Administer helpdesk software.
• Will serve as the first point of contact for all user related inquires to the network and data operations platforms.
• Provides timely responsive support to users including: diagnoses of software, hardware, and peripheral device problems through recognition, research, isolation and resolution steps; determine the critical nature of the issue and assigns the issue to the appropriate area for prompt resolution.
• Efficiently and accurately track and document issues thru to resolution, updating the helpdesk ticket and internal knowledge base while ensuring timely status updates to helpdesk ticket owner.
• Answers user questions by applying knowledge of computer software, hardware, peripheral devices, network protocol, and procedures.
• Installs personal computers, software, hardware, peripherals and components, as needed.
• Assists with the development of helpdesk departmental procedures
• High School Diploma or equivalency.
• A+ certification or minimum of three (3) years help desk experience.
• Ability to recognize and troubleshoot personal computer problems.
• Experience loading and configuring various software packages on desktop personal computers.
• Experience loading and configuring various software packages on desktop personal computers.
• Must be available to work overtime and weekends, as needed.
• Must be bondable and have a good consumer credit report.
• Experience with Symitar Software is a plus.

The essential functions of this role include:

• working up to 10 hrs of overtime per week
• working weekends

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: High School (required)

skills:

• Helpdesk (3 years of experience is required)
• A+ Certification
• Desktop Support (3 years of experience is required)
• Symitar
• ADMINISTRATOR
• Network Administration
• Manager

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.