Help Desk Specialist

Help Desk Specialist

10 Apr 2024
Texas, San antonio, 78205 San antonio USA

Help Desk Specialist

Vacancy expired!



Help Desk Specialist I

San Antonio, TX

SECRET Clearance Required

Supports one or more Help Desk systems. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.

Job Responsibilities


  • Performs a variety of basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues.
    Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers.
    Performs initial problem analysis and triages problem to technical staff when appropriate.
    Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact.
    Responsible for knowing when to escalate an incident, resolves basic questions to problems associated with account administration, system navigation/functionality, access and FAQs.
    Assists with compiling and regularly maintaining a log of Frequently Asked Questions (FAQ) originating with all categories of users. Assists with providing and managing official answers to all FAQs and distributing same to all interested stakeholders.
    Contributes to the preparation of procedure manuals and documentation for help desk use.
    Makes recommendations for improvements to help desk and assists with creating reports based on information provided from user surveys and trend analyses.


    Minimum Qualifications


HS Diploma

Active Secret Clearance



Relevant Work Experience:

0-2 years of Customer Service or Information Technology experience.
1-3 years as a Customer Service Representative, Help Desk Operator, or IT Administrator preferred.

Other Job Specific Skills



Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential.
Must have strong interpersonal and communications skills.
Must be confident in ability to control phone conversations and guide customers.
Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues.
Well-developed presentation, telephone and writing skills.
Ability to work in a team-oriented environment.
Ability to learn new computer applications and to continually learn changes to those computer applications.
Ability to multi-task.
Must be flexible and dependable.
Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred.
Prior military experience or knowledge is helpful but not required.
Knowledge of ITIL framework and processes preferred.



#cjpost

Related jobs

  • Location: 281 at Bulverde Schedule: Mondays, Tuesdays, Thursdays, Fridays Time: 9:30 am - 2:30 pm We are currently seeking a compassionate and dedicated caregiver to provide support to a female client in the 281 at Bulverde area. If you have a passion for helping others and possess the necessary skills, we encourage you to apply. Responsibilities: Assist with daily living activities, including personal care and hygiene. Provide companionship and emotional support. Administer medications as prescribed (if applicable). Assist with light housekeeping tasks. Accompany the client to appointments and outings. Maintain a safe and comfortable environment. Qualifications: Previous experience as a caregiver preferred. Must have a reliable mode of transportation. Excellent communication and interpersonal skills. Ability to follow care plans and instructions. CPR and First Aid certification is a plus. Requirements: Must pass a background check and drug screening. Proof of eligibility to work in the United States. Provide professional references. Benefits: Competitive pay rates. Flexible scheduling. Training opportunities for professional development. Supportive and inclusive work environment. If you are a caring individual with a genuine desire to make a positive impact on someone\'s life, we would love to hear from you. To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position.

  • Description:

  • Description:

  • Urgent hiring for \"Quality Control Specialist\" in San Antonio, TX ! (2nd Shift)

  • Join our team of 500+ front-line security professionals ensuring that our nation’s most precious assets are protected. As a physical security specialist, you will be provided with exceptional training and growth opportunities while playing a critical role in the workplace and mission security for a US intelligence community customer.

  • Industrial Cybersecurity Specialist

  • Industrial Cybersecurity Specialist

Job Details

  • ID
    JC12094392
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Dunhill Professional Search
  • Date
    2021-04-10
  • Deadline
    2021-06-09
  • Category

Jocancy Online Job Portal by jobSearchi.