Helpdesk Analyst

Helpdesk Analyst

26 Jan 2024
Texas, San antonio, 78251 San antonio USA

Helpdesk Analyst

Vacancy expired!

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.


Title: Service Desk Analyst

Location: Remote until June 2021 then must be able to work at either location in

Wiseman Blvd San Antonio, TX 78251 or Schertz Pkwy, San Antonio

Duration: 12+ months with strong potential to extend

Shift/openings: Multiple Shifts Open- 1st, 2nd and overnight




location: San Antonio, Texas

job type: Contract

salary: $16 - 21 per hour

work hours: 7am to 3pm

education: No Degree Required



responsibilities:

Customer Service Communication Self-motivated - Familiarity with Information Technology Infrastructure Library ("ITIL v3") - Customer Service training -top shelf soft skills - Bachelor or Associate degree in a computer-related field of study or equivalent experience - Incident Management system skills (Remedy/ServiceNow) - Microsoft Certified Professional certification - HDI Customer Support Specialist (CSS), Help Desk Analyst (HDA), Knowledge-Centered Support (KCS) or similar certifications Chat Support Experience with Bomgar Chat Solution a major plus VDI Support a MAJOR plus.






qualifications:


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: No Degree Required


skills:
  • troubleshooting hardware, software, and networking issues (3 years of experience is required)
  • Help Desk Support (2 years of experience is required)
  • service desk (2 years of experience is required)
  • SERVICE NOW (2 years of experience is required)
  • inbound and outbound calls
  • Helpdesk (2 years of experience is required)



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC8603001
  • State
  • City
  • Job type
    Permanent
  • Salary
    $16 - 21 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2021-01-26
  • Deadline
    2021-03-27
  • Category

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