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Retail Team Leaderreq2548Our Mission is to help change lives through the power of work. We serve our community by providing career training and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores, and revenue from business services offered through our Contract Services Division. We invest 92.6 cents of EVERY DOLLAR EARNED back into the community. This is accomplished through educational programs and career services provided through our Good Careers Academy and Good Careers Centers.We are currently seeking a dynamicRetail Team Leaderwho has a passion for serving others and making a difference. Join the Goodwill Team today. LOCATIONSan Antonio, TexasBitters @ US 281Full TimeEMPLOYMENT TYPENon-Exempt PAY0.00 - 0.00WORK SCHEDULEVaries to include; days, evenings, nights, weekends, and holidaysPRIMARY DUTIES AND RESPONSIBILITIESRETAIL TEAM LEADPOSITION SUMMARYThis position will support Goodwill Industries of San Antonio inassisting the store manager in managing retail operations. Assist with the efficient operation of theOrganization’s retail stores. Support the organization in its mission to helpchange lives through the power of work.ESSENTIAL DUTIES ANDRESPONSIBILITIES
Plan and implement work schedules, estimate team member-hour
requirements. Accountable for teammember coverage for retail sales area and merchandise processing.
Assign and coordinate work tasks of team members, participants, and
volunteers in processing, pricing, merchandising, and rotation functions toachieve daily production goals.
Provide on-the-job training; safety standard training and performance
expectations. Monitor and follow up onwork assignments for participants, volunteers and team members.
Recommend personnel action, such as promotions, transfers, and
disciplinary measures to management.
Provide input for evaluation of team members’ performance and appraisal.
Assist in opening and closing the retail store by following establishedprocedures according to the Retail Operations Manual.
Greet customers in a friendly and courteous manner. Meet and
make a connection with customers, asking questions and listening to shoppers'needs, then giving options and advice on meeting those needs.
Inspire the customer to buy, and
create a lasting positive impression of you, Goodwill Industries, and thepurchase.
Maintain selling floor
presentations, and restock them as needed.
Learn Goodwill’s systems and
procedures to enhance selling efficiencies and complete support duties.
Maintain a professional attitude
with sincerity and enthusiasm reflecting Goodwill’s commitment to our customer– the most important person in our stores.
Maintain good housekeeping
standards.
Adhere to, and ensure adherence
to, all Loss Prevention and inventory control and compliance, risk management,and ethics policies and procedures. Safeguard donations and all Goodwillproperty and resources; secure from harm, theft, accidental loss, or disposal.Promptly investigate or participate for all reported incidents.
Ensure proper use of register, cash handling methods, and execution of
customer transactions according to retail business standards.
Provide a safe working environment and ensure team members work safely
and that unsafe conditions are immediately addressed and corrected. Conduct weekly huddle, safety inspections, investigatesaccidents, complete related reports in an accurate and timely basis, and takescorrective action to prevent recurrences. Take proactive steps in preventing accidents.
Perform other duties as assigned.
Maintain regular, dependableattendance and punctuality.
Provide excellent customer service by greeting, assisting, and
responding to questions and/or concerns in a positive, professional, andfriendly manner. JOB REQUIREMENTS
High school diploma or equivalent (GED).
Associate’s degree in related field preferred.
6 months experience in a service-driven; supervisory role.
1-2 years’ experience in a supervisory role preferred.
For more information about Goodwill Industries San Antonio, please visit our website at: www.goodwillsa.org. Equal Opportunity Employer/Veterans/DisabledREQ ID:2548
