Sr Conversation Designer

Sr Conversation Designer

24 Sep 2024
Texas, San antonio, 78202 San antonio USA

Sr Conversation Designer

Vacancy expired!

Title: Senior Conversation Designer

Location: Remote

Contract: 12 months

Shift: M-F 40 hr work week

Number of openings: 2

Eligible to enroll in Apex benefits during contract period

Hours worked = hours paid during contract period

Job Description:

Does talking about artificial intelligence and conversation design excite you? Are you interested in growing conversational experiences at a Fortune 100? We are looking for a Senior Conversation Designer to join the conversational platform team. Our ideal candidate is a highly innovative and creative individual with strong conversation design and voice experience who understands multi-modal experiences in a conversational interface. This is an exciting opportunity on a new and growing team.

Day to day responsibilities:

  • Lead the conversation design process and user experience design with a variety of stakeholders across the organization.
  • Conduct workshops with sample dialogue, intent mapping, customer testing, and educate other team members on conversation design best practices.
  • Create conversational workflows and strategies based on user feedback, research, and data.
  • Design basic FAQs, converting existing experiences into conversational flows, and design transactional dialogues in a chatbot, search capability, and IVR system.
  • Work with the business and IT to help developers understanding API requirements that deliver key information to a conversational interface.
  • Design new use cases with the conversational team, validating the design and applying conversational writing principles to ensure a great customer experience.
  • Understanding AI and NLU with grammar improvements to enhance and/or optimize an experience.
  • Deliver high-quality work in a fast-paced, always-changing environment while continuously evolving the conversation design process.


Requirements:
  • 2-4 years of experience in conversational AI, computational linguistics, copywriting, or conversation design (e.g., voice assistants, chatbots, IVR, etc.)
  • Display a portfolio of previous work, conversational flows, or UX designs
  • Experience working in financial services or insurance
  • Certification in Conversation Design
  • Experience with Voiceflow, DialogFlow, Nuance, Google CCAI, Visio, Amazon


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

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