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The medical office manager is responsible for the financial performance of the revenue cycle
Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Coordination of the day to day operations of the practice
Promoting excellent customer service by all levels of the staff
Develops, implements, and maintains office policies and procedures
Interviews, hires, and trains a productive medical office team and conducts performance reviews
Maintains and manages all filing and organizational systems for the practice
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
Ensures staffing is appropriate for day to day operations
Assists in special projects
Experience
Minimum of 5 years in a medical office setting.
Two to three years in a supervisory or management position.
Knowledge and experience in all aspects of billing
Knowledge of regulations related to Medicare, Medicaid, and commercial insurance
Human resources experience in hiring, supervision, and performance reviews
Knowledge of HIPAA and labor law
Strong customer service skills
Skill in writing policies and procedures
Skill in using healthcare software and computer systems
Knowledge of maintaining supplies and equipment for the medical setting.
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email, telephone, and video conference.
Job Type: Full-time
Salary: Commensurate with experience
Experience:
HIPAA Knowledge: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Continuous Improvement: 1 year (Preferred)
Process Improvement: 1 year (Preferred)
Medical Office: 1 year (Preferred)
