Vacancy expired!
Client manager, overseeing daily administration of tax filings for multiple clients. Respond to Client and Client Team inquiries and escalations regarding tax filings and deposits. Support Tax Filing Analysts and Delivery Leads.ResponsibilitiesAs a Tax Filing Client Manager duties include, but are not limited to, the following:Second point of escalation for any Tax Filing related client issues
Addresses escalations and works to resolve issues and prevent further escalation.
Resolves/Pushes open items to resolution in line with Tax Filing POV.
Responsible for overall client delivery and satisfaction in Tax Filing.
Educates & coaches associates and clients and provides subject matter expertise related to tax filing.
Liaison with various teams for items related to tax filing, compliance changes, etc
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Monitor and audit various tasks to identify trends and process improvement opportunities
Variance analysis control point when issue needs escalation or analysis
Communicate complex issues to clients as needed
Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings
Support and provide research on compliance and regulatory issues and escalates when needed
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution
Coordinate and/or provide needed training for new associates or processes
Work and support implementation of new clients
Onshore and Offshore - supporting / overseeing ongoing operations
Compile, report and analyze metrics
QualificationsAdvanced understanding of payroll and tax and/or related subject matter desired
Minimum of 5 years experience in payroll tax filing related field
Advanced understanding of regulatory and legislative guidelines desired.
Ability to work under tight deadlines managing multiple tasks
Excellent work ethic
Attention to detail
Strong verbal & written communication skills
Team player with ability to coordinate effort
Strong computer skills with current technical knowledge
Work ConditionsOffice work environment.
Requires the ability to interact virtually with others in multiple locations
Frequent computer use at a workstation for extended periods of time.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $69,100.00/year (full-time). In addition to the base salary, this position may be bonus eligible. For specific benefit details, please visit this URL: https://bit.ly/Alight-BenefitsDISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.