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Principal Technical Writer - Dell Digital DesignKnowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.Join us to do the best work of your career and make a profound social impact as a Technical Writer on our Dell Digital Design team.What you’ll achieve:We are a team of passionate technologists and innovators that will build and deliver a modern, global, cloud-based, omni-channel commerce platform delivered in an agile way.You will get to be part of the Digital IT team looking to change the way we do business and deliver products in a faster more efficient way. You will feel like you’re working in a “start up” with the stability and knowledge of the best technology company in the world. If you are someone who thrives on the creative process, problem solving, and building innovative solutions, then Dell Digital is the environment for you.As a technical writer on our digital transformation team, you will work with internal and external organizations to develop, plan and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Ensures that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Partners with different internal stakeholders to complete various documentation needs for the various lines of business.Responsibilities:The technical writer applies knowledge, skill, and experience to make technical documentation meaningful and accessible to all stakeholders and end users. At Dell, typical daily work includes collaborating with technical staff to make products easier to use and thus need fewer instructions. You will incorporate photographs, drawings, diagrams, animation, and charts that increase users’ understanding. Standardizing content across platforms and media as well as gathering usability feedback from customers, designers, and manufacturers is also a critical function of this role.Our team focuses on digital experiences and content optimization to achieve our company’s and internal stakeholders’ business goals. We assure delivery of successful outcomes through testing, conduct an analysis of qualitative and quantitative research, and continuous iteration. We also collaborate with our partners to improve processes and to help them deeply engage with data-driven insights based on research, best practices, and competitive analysis.Desired Qualifications:Undergraduate degree and 8 years relevant experience
Experience working on educational/learning platforms
Experience to Include:A combination of education and experience necessary to show diverse work samples that indicate the applicant understands communications and content strategy deeply enough to recommend how to achieve business goals for successful user experiences. Deliverables can vary and include, but are not limited to, project and content plans, task/gap analyses, content audits, content models, KPI/metrics criteria definition, SEO mapping and alignment, localization and translation, content mapping and outlines, customer research, narrative design and storytelling, client workshops and presentations, and support for prototype development and usability testing.
Experience collaborating in a digital product model: We discover, define, concept, design, develop, deliver, and iterate products that end users find relevant and actionable.
A solutions-oriented approach to sharing subject matter expertise, knowledge, research results, and best practices across teams and channels in real-world circumstances of both ambiguity and technological or creative constraints.
Strongly prefer experience with educational/learning platforms, the principles of design thinking, agile, and/or lean, and working across functions in a global, matrixed organization.
History of conducting, or partnering with third parties to conduct, qualitative and quantitative research and analyzing results to guide continuous improvements in digital user experiences and products.
Here’s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here at https://jobs.dell.com/diversity-and-inclusion .Application closing date: DD Month YYYYDell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here at https://jobs.dell.com/equal-employment-opportunity-policy-statement .
