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Job DescriptionRetail Agent - TemporaryJob Desc: Responsibilities:
Accept Payments (cash, check, money order, process credit card)
a. Batch reconciliationb. Cash pulls/managementc. OSMS Reconciliation
Process Disconnect/Downgrades
a. Disconnect - only when equipment on hand. Refer to Retention if customer does not have equipmentb. Downgrade - process all
Address Issue/swap and Recover Equipment
a. Converters, Modems, Routers
If customer express interest in Mobile (sales, service, billing, support), Agent will hand off customer.
Agent will be trained on additional tasks at the discretion of store leadership.
RequirementsRetail AgentQualifications:
Retail experience preferred. Entry level position.
Bilingual Spanish is a plus.
Excellent verbal communications skills
Aptitude for cash handling
Positive customer service orientation is required.
Ability to sit/stand for long periods of time and ability to lift and maneuver converters and equipment, up to 35 pounds.
Ability to multitask and work in a fast paced and ever-changing environment, work flexible hours, including evenings, weekends, holidays and overtime as required.
Intermediate knowledge of Microsoft application
DRESS CODE REQUIREMENTSTemp agents will wear their own clothes as uniforms. Uniform requirements include:Shirts:Solid black color shirts (polo shirts, button-up shirts)No tank tops or halter tops.Must be clean, wrinkle free and fit properlyPants:Business casual pants in black, khaki or dark/charcoal gray and black or dark blue denim jeans or skirts. Skirt hemline should be at the knee or below.Cargo pants, leggings/lycra pants and shorts are not permitted. No rip or holes in denim jeans.Shoes:Sandals, open-toed shoes, slipper-like, ballerina flats, platform shoes, and combat/work boots, high heels (i.e. pumps/narrow heel) are not permitted.:HighlightsAS A KELLY EMPLOYEE, YOU-LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:Kelly-sponsored Affordable Care Act health care coverage available to eligible employeesGroup insurance optionsService bonus planHoliday pay planWeekly electronic pay optionsOnline training campus that provides more than 3,000 free courses to help improve and develop skillsExclusive online employee communityEmployee assistance program available at no costCorporate discountsTransportation Spending AccountsOffered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helpingyou find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employeach year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re aleading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enablea better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide varietyof workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
