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The Regional Property Maintenance Technician is responsible for working with the Property Manager in the management of a group of assigned properties in accordance with the terms of the property’s management agreement and company protocols. A candidate for this position must be able to use good judgement and discretion to problem solve and/or resolve issues on and off property, serve as tenant liaison for the properties, and maintain a high level of tenant satisfaction. The candidate will work from home, and travel to their assigned properties in Waco, Round Rock, Austin, and San Marcos, Texas. The scope of authority and duties for this position are dependent on the type, size, and complexity of the properties managed.
Duties: PMT may be responsible for one or more of the following:
· Perform monthly inspections of the properties, to ensure a high level of maintenance, of the interior and exterior of each property within the portfolio. Document the inspection findings with photos in the company software.
· Self-Perform Maintenance items such as light bulb / ballast replacement, ceiling tile replacement, pressure washing sidewalks and building, light carpentry, and painting, as needed. Other maintenance tasks may be requested.
· May directly or indirectly supervise security, janitorial, and other vendors relied upon to manage the buildings within the property.
· Coordinate and escort lender inspections, appraisers, and other required inspections.
· Participate in performance oversight of all service contractors who perform work on properties, for example HVAC, landscaping, etc. Coordinate and manage all vendors & 3rd party service providers.
· Oversee tenant requests for service, to include obtaining estimates, providing proposals, and submitting work orders. Document all service requests in Happy Fox maintenance software and update until the request for service has been completed.
· Purchase supplies and services required within the area of responsibility and approved budget guidelines.
· Coordinate tenant events, Fire/Life Safety procedures, and move-ins/move-outs.
· Maintain Service Contractor insurance certificates ensuring that insurance criteria in service contract is met. Notify contractors if they do not meet the criteria with follow up, until accurate certificate is received.
· Maintain Tenant Contact info; updating information for specific properties as needed.
· Ability to communicate effectively with Principals and Partners within the company.
Minimum Requirements:
· Bachelors Degree in BA or related discipline is encouraged but not required
· Ability to travel to properties as required within the States of Texas and and possibly southern Oklahoma on a regular basis, with overnight stay. Company vehicle provided.
· Current Drivers License and clear driving record
· 3+ years of real estate maintenance, property management or related experience, or any similar combination of education and experience. Qualified candidates must have worked in properties in multiple locations.
· Proficiency in Google Suite.
· Basic understanding of computer software programs and bookkeeping programs such as Google / Happy Fox or other internet maintenance ticketing software.
· Demonstrated initiative and sense of urgency in daily duties by meeting or improving upon deadlines
· Proven record of providing excellent internal and external customer service
· Excellent oral and written communication skills
· Ability to work independently as a productive member of a team
· A complete background check, including criminal, credit and drug testing is required. References from previous employer are also required.
Technical certifications a plus
