Lead Cloud Support Engineer

Lead Cloud Support Engineer

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Your Opportunity

Charles Schwab's Software Development Engineers thrive in a leading-edge work culture while developing products that help Schwab customers learn, explore and make life-impacting moves on their paths to achieving their goals. The Advisor Services Technology Operations team is looking for an experienced Software Development Engineer to support Google Cloud-based applications that that provide critical, high-volume processing for Schwab's Advisor clients and third parties. This position requires an individual with strong problem-solving skill who can contribute in a highly collaborative culture and agile team environment. Our Software Development Engineers are driven to learn, grow, and continuously contribute to improving the Schwab experience and technology.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.

• Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference, through the remainder of 2021.

• When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.

• Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by setting up monitoring, alerting and measuring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and improve overall product reliability by influencing engineering practices.
• Engage in and improve the whole lifecycle of services from beginning/design, through deployment, operation, and refinement.
• Lead and develop junior members of the cloud platform support team, including performing technical reviews and providing feedback.
• Partner with Solution Architects and Engineers to design and implement automation, operations, and support solutions.
• Work collaboratively with other engineers, product owners, and end users to solve challenging problems.
• Support your solutions throughout all phases of the software development lifecycle.

What you have

Required Skills:

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• 10-12 years professional experience in software development.
• Strong programming knowledge and experience developing in Java (C# is a plus).
• Working technical knowledge of Google Cloud Platform (Google Cloud Platform) & Google Cloud Platform operations.
• Recent experience with cloud-based technologies, preferably on Google Cloud Platform (Google Cloud Platform).
• Highly desired experience with Google Cloud Platform (Google Cloud Platform) products, including Dataflow and Cloud Storage (BigQuery, Cloud Functions, Cloud Composer, Pub/Sub, and Terraform scripting are nice to have).
• Experience with Google Cloud SDK.
• Experience with Spring frameworks, including Spring Boot, Spring Cloud Data Flow, etc.
• Experience with a relational database, SQL, and stored procedures (Oracle, SQL Server). NoSQL database experience (MongoDB) is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Must be able to quickly grasp complex concepts and learn new technologies.
• Strong understanding of Agile development practices.
• Experience using Jira or other agile work tracking system.
• Experience with CI/CD practices.
• Ability to quickly grasp complex concepts and learn new technologies.
• Ability to work effectively and collaborate with all types of stakeholders, both technical and business, peers and leaders.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent written and verbal communication skills.

Preferred Skills:

• Experience with Atlassian Tools (Bitbucket, Jira, Zephyr, Bamboo)
• Experience developing REST web services.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.