Location: Austin, TX - remote to start but must be able to work onsite in the future
Duration: 12 month Contract
Analyst will be responsible for driving operational excellence across IT processes, while staying in alignment with ITIL & COBIT methodologies. Will drive Continuous Improvement (CI) activities within the existing IT Process improvement project. Work with various Process Owners and SME's to achieve established business objectives by utilizing continuous improvement to improve performance, eliminate waste, improve process efficiency and increase the skills and engagement of STS staff. Facilitate the frequent use of Lean IT tools; including Value Stream Mapping, Problem Solving, Benefit Assessments, etc. Create Process artifacts including Process maps, Standard Operating Procedures and Value Stream Maps.
5+ years' work experience in process redesign required, preferably with a consulting firm
Green Belt, Black Belt or other Lean training certification
5+ years of demonstrated experience in IT Service Management (ITIL & COBIT)
Proven application success with Lean or other process optimization/innovation frameworks (certification preferred).
Strong communication and interpersonal skills and ability to drive results.
Demonstrated thought leadership and ability to generate change that clearly contributes to business success
Experience creating detailed documentation
Experience with and demonstrated value delivery using process redesign/improvement tools.
Objectivity, accuracy, patience, attention to detail with goal oriented and quality output are a must