Vacancy expired!
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededTicket auditsTrainingKeep training guide/manual updated.Shadow training.Some queue managementProject directionGather and communicate requirements to the team.Conduct any training, or pass training documents to all team members.Track updates and progress and communicate to Leadership Key point of contact for escalations. What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Windows and MAC hardware and software troubleshooting skills and experienceExcellent verbal and written communication skillsAbility to do in-depth research and troubleshooting for complex technical issuesAbility to complete all work tasks with minimal supervisionAbility to work in an on-call rotationStrong customer service experience in a corporate environmentExcellent time management skills to prioritize workloadAbility to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipmentExperience supporting both MAC & Windows OS, Microsoft Office, smartphones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP. High level of professionalism and strong personal interaction skillsHigh level of flexibility and the ability to positively respond to changes in work requirementsAbility to operate and communicate effectively while under pressure is essentialAbility to communicate and interact with both technical and non-technical customersGood technical writing skills and a willingness to document all work performedAbility and willingness to learn new technologiesWillingness and skills necessary to determine the solution & root cause of issueReliable transportation to commute to local sites needing support.Valid Driver's License
Required Minimum Education:High School Diploma (required)Associate Degree or at least some college courses in related field (preferred)
Required Minimum Experience:A Minimum of 3 years of experience in a related field
Preferred Certifications:Comp TIA A+MCDST - Microsoft Certified Desktop Support TechnicianACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop TechnicianMCSA - Windows 10
Due to the necessity of frequent face-to-face interactions with our end-users, candidates must be fully compliant with the COVID-19 vaccination to be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.
