Patient Contact Center Manager

About the Role

We are Serenity TMS Centers, a fast-growing healthcare provider focused on helping patients live their best lives using the most advanced technology and research available. We are looking for a manager to lead a different type of patient contact center located in Lehi, UT. Our contact center is critical to our mission of helping people take back their lives from depression and anxiety. You will support multiple physician practices across the country as the first point of contact with our patients as well as handling critical, centralized processes. In addition, we expect our employees in this center to be patient focused and people-centric. This role is not about call volume or maximizing efficiencies, but is about the quality of the experience. This is a great opportunity to grow your career and make a difference for those who need it most.

Be Excited to

• Help people take back their lives through exceptional patient experience and supporting breakthrough technologies that can reduce or eliminate symptoms of depression and anxiety.

• Revolutionize healthcare by leading a team of patient care coordinators through ongoing employee training and education, championing a patient-first mentality and ensuring key processes are understood.
• Make a difference by insisting each interaction fulfills our mission and surpasses our patients' expectations.
• Set goals for your team and our company to be consistently improving, and make and implement the plans to help us achieve them.

What We Need from You

• Strong leader with at least 2 years of experience managing in a successful call center environment.
• Caring and committed individual with at least 2 years of service related experience – military, non-profit, volunteering, etc.
• Passion for helping those that struggle with mental health and/or experience with direct patient care.
• Smart problem solver with demonstrated ability to consistently make good decisions while juggling multiple priorities.
• Effective communicator able to resolve patient concerns and the ability to coach and mentor these skills in others.
• Comfortable with using and interpreting data to monitor complex processes.

• Ability to pass a background check and drug screen.

Who We Are

Serenity Mental Health Centers opened in 2017 in response to the critical need for access to better treatments for depression and other mental illnesses such as anxiety, ADHD, PTSD, bipolar disorder, OCD and more. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the most cutting-edge technology available in mental health today. Serenity believes that the best approach to treating mental illnesses is to offer holistic options and treat the whole person with a patient-first philosophy.

At Serenity, we believe that you should be living your best life and mental health is a big part of that. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you are at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.

Check us out at: https://psychiatristingilbert.com/ or https://serenitymentalhealthcenters.com/