Acts as Member Care ‘Voice of the Member’ leader. Responsible for owning the development of the member insights function as well as creating the Brand Standards. Will serve as brand steward for refinement, ownership, and compliance of Brand Standards. Leads brand awareness of new initiatives and/or customer experience measurement programs. Serve as program manager for key functional member initiatives, domestically and internationally. Responsible for managing program teams and hold team accountable to ensure deadlines are met. Responsible for working cross functionally to gather data from multiple data sources; then manage the integration of said data to conduct analysis; further use analysis to diagnose Member opportunities and develop brand initiatives to help drive system change.Core Duties & Essential Functions
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