Great work attitude and personality and good energy ( someone that you really want on your team that will " raise the bar")
Proven track record and ability to work with and handle CXO and VPs and other VIPS and difficult and demanding users
Worked in large corporate enterprise consisting of 2,000-10,000 users
PC and/or Macs ( ideally both!)
Gold image or desktop imaging experience
Servicenow as a ticketing system
Summary of Responsibilities Reporting to the Service Desk manager, you are responsible to partake in day to day Service Desk duties providing technical support to users, as well as engaging in internal IT activities. This position is the frontline support for the company and will help users resolve basic technical problems. Additionally being involved in Corp Tools support, event and facilities projects, and IT corp projects.
Responsibilities
Active Directory and SSO Support
Exchange Administration support
1st level support of software installation, troubleshooting, Operating Systems, Windows 10 and MacOS
1st level of computer hardware and peripherals
Follow internal team processes and procedures
Ticketing system duties in ServiceNow
Computer service repair on stock
Deployment and Redeployment of IT computers and peripherals
Inventory and Storage Room organization and management
End user support interaction, helpful and positive attitude
Vendor-related interactions and escalations
This is a team player role that requires excellent problem-solving skills exhibiting positive attitude
Overall Experience
Previous experience on a Helpdesk or ServiceDesk, operating systems, Windows and MacOS
Customer service focus
Timely ticket closure with thorough follow through to resolution
Technical Experience
Knowledge of software installation, troubleshooting, Windows 10, MacOS is an advantage
Experience with installation and troubleshooting of computer hardware and peripherals
Experience in interacting with end users, providing customer service until final resolution
Having previously organized day to day duties in a repeatable and orderly fashion
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
