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We are looking for a top-notch contact center sales/service representative to help support, drive and grow our business. This is a phenomenal opportunity for a passionate, upbeat sales agent to join a fast-growing innovative organization that is still in its early years.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Drive incremental sales through inbound (and some outbound) campaigns.
Contact customers that have visited our website (e.g. abandoned carts) to assist them with placing or finalizing an order.
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world-class sales and customer service experience.
Process product orders for customers.
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable sales record, conversion rates, and average basket size.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence, and utilization levels.
Meet all other individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
EDUCATION/EXPERIENCE REQUIREMENTS:
High School Diploma or GED (some college preferred)
One year inbound phone sales experience and two years total contact center experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
Top-notch sales skills with a strong customer/relationship focus
Ability to thrive in a fast-paced, high-energy, change-oriented environment
Stellar communication skills
Punctual and dependable
Hard-working with excellent attendance
Superior computer and typing skills
Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays, Holidays)
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
