Vacancy expired!
Connor Group is a rapidly growing, premier technical accounting firm. We are looking for an IT Specialist to provide world-class technical support and to help evolve IT practices and processes. Connor Group currently has offices in Santa Clara, San Francisco, Reno, Utah and New York. But the majority of Connor Group professionals work from remote client premises. Our unique and exciting environment requires someone who will apply creative thinking to support ever-changing needs. We need someone who loves helping others solve problems! This position will be to mainly support the Santa Clara office.
Responsibilities:
Provide help desk support.
o Answer staff questions about all company supported hardware and software.
o Provide creative solutions for difficult, complex ongoing problems.
o Document problems, resolutions, and activities for future reference.
o Recommend improvements to IT operations and processes.
o Identify, analyze and provide preventative solutions for problematic trends.
o Provide technical training and orientations as required.
o Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
Own IT by having pride in your high-quality work.
o Display absolute integrity and discretion in performing support responsibilities.
o Perform hardware and software installations.
o Maintain inventory by placing orders and tracking hardware and software (including EULA compliance).
Help drive operational excellence.
o Apply knowledge of enterprise-level, IT best practices.
o Automate to improve quality and reduce overhead.
o Identify areas of improvement and provide recommendations.
Other duties as assigned.
Skills/Experience:
Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
Solid knowledge of general office software: Windows, MS Office, QuickBooks, etc.
Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
o Experience with AD / Office 365 integration is a plus!
Experience with desktop hardware, software applications, operating systems and LAN connectivity.
o Experience with Cisco Meraki is a plus!
Ability to learn and support new software.
Microsoft certifications are desired, but not required.
3 5 years professional experience.
Travel - As needed, up to 25%
