TEKsystems is actively seeking qualified technical support representatives for a contract to hire opportunity in Lehi, UT. We are looking for candidates with one year + of customer service/help desk support experience in a call center environment. The successful candidates will have software troubleshooting skills followed by hardware troubleshooting experience. This individual must be a quick learner as the first 2 weeks are spent being trained on their proprietary software and how to offer a high level of quality support to their customers. Our client has a very family oriented approach internally as well as externally with their client base and desire that all people be treated with this same level of caring and respect. Must have great verbal and written skills (support done through chat, email and via phone), Windows Operating Systems knowledge, preferably previously worked in a Windows environment. Any Server, Outlook, TCP/IP, etc. are a big plus but not required.
Provides accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Ensures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent in a professional manner.
Provides technical support via telephone, email and chat.
Educates customers on the use of products.
Assists in testing new and enhanced products.
Accurately records and maintains incident.
1) Technical Support
2) Software/Hardware Troubleshooting Experience
3) Customer Service