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A large medical services company is seeking talented customer service representatives to join their growing team. This will be a full-time, long-term career opportunity.
Successful candidate will take incoming calls from recent patients to reconcile their billing statements. They will respond via calls and emails, and will mail out letters to the customer. They will be responsible to answer all inquiries regarding their accounts, including but not limited to, account balances, outstanding balances, late fees, payoff schedules, changes of insurance, and disputes on the account.
Essential Functions
Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
Respond to patient billing inquiries.
Negotiate payments and payment plans with patients.
Submit credit card payments.
Escalate high complexity billing issues for resolution to a senior associate or supervisor.
Meets or exceeds daily production requirements.
Adhere to all applicable disclosure and collections rules and regulations.
Qualifications
Health care industry experience preferred but not required
1+ year of call center experience
Effective written and verbal communication skills
Proficiency in Microsoft Office and a comfort level utilizing multiple screens
